This project covers the evolution and impact of the 'Flexible Patrol' web service, a pioneering initiative by the Korean Police Agency to enhance public safety and crime prevention. It enables citizens to input into patrol routes via in-person requests and an online platform. Despite its advances, the initiative faced challenges in adoption and user convenience, prompting a need for further enhancement. 

This project aims to augment the 'Flexible Patrol' service by focusing on three primary objectives: assessing public perception and satisfaction, evaluating police perspectives and operational challenges, and developing solutions for identified issues. Employing a co-design approach, the project brought together police officers, citizens, designers, and an academic expert in crime prevention to design service improvements collaboratively.

Key findings revealed user challenges with the service's interface, operational difficulties for police, and factors affecting service trust. In response, the project proposed targeted improvements to simplify the patrol request process, streamline patrol dispatch, and increase service reliability. These enhancements are expected to make the 'Flexible Patrol' service more user-friendly, efficient, and trustworthy, thus positively impacting public safety perceptions and strengthening the relationship between citizens and law enforcement. 

The 'Flexible Patrol' initiative demonstrates the effectiveness of collaborative design in public services, offering valuable insights for enhancing other public services. This case study bridges the gap between theory and practice in public safety and community policing, contributing significantly to scholarly discussions and practical applications in community-oriented public service enhancements